“Great customer service is still the best way to beat the pants off the competition. Our destiny is shaped by our thoughts and our actions. We cannot direct the wind, but we can adjust the sails. O --- - - -- -.-, -. was never destined to do, I have learned that my strengths are a result of my weaknesses, my suc- cess is due to my failures, and my style is directly related to my limitations. b”

“The only thing worse than training your employees and having them leave is not training them and having them stay.”

“In Israel, a land without oil, we have to rely on our greatest natural resource: our brain.”

“I like being able to fire people who provide services to me.”

“The difference between involvement and commitment is like ham and eggs. The chicken is involved, the pig is committed.”