“Begin with praise and honest appreciation. Call attention to people's mistakes indirectly. Talk about your own mistakes before criticizing the other person. Ask questions instead of giving direct orders...Make the fault easy to correct. Make the other person happy about doing what you suggest.”

“Be proactive. Begin with the end in mind.”

“You do not rise to the level of your goals. You fall to the level of your systems.”

“I learned that courage was not the absence of fear, but the triumph over it. The brave man is not he who does not feel afraid, but he who conquers that fear.”

“If you don't like something, change it. If you can't change it, change your attitude.”